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Let's hope it brings with it the positive atmosphere we all need in SA


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Telephone answering : Disastrous first contacts

My staff and I contact hotels, lodges etc. all around the country. I have to comment on the manner in which hotels / lodges handle this vital act!

Even in 5* Luxury Hotels you either get an answering machine that gives you a numerical choice but rarely for the department one wants or even better one gets a person who is so intent on answering with the mile long blurb they have been
taught to say that they don't even greet you!

There is never a "how may I help you?"

You then get put through to a line where the answering machine is full or the number
Simply rings !! The call never gets taken back by switchboard or reception.

WHAT HAPPENED TO THE PERSONAL SERVICE HOTELS SA THEY OFFER?

My favourite is trying to leave a message. No one LISTENS and one has to repeat everything. At least twice and after all that no one ever calls you back; in my opinion messages never get taken because the caller always says "I never got a message to call you".

A TELEPHONE CALL IS OFTEN WHERE CLIENTS AND PROSPECTIVE GUESTS FIRST MAKE CONTACT WITH HOTELS
...and there is simply NO service offered. In my old fashioned but honest opinion its time hotels recruited and trained Switchboard Operators !

GM's should try calling their hotels some time!!

Thoughts on Service from Shirley Fawke

CANDIDATE FLASH - September 2018 Contact Details | Unsubscribe Me


Contact the relevant office in order to set up interviews. We have many more reference checked and qualified candidates available for every possible Hotel position...


Go to www.hotel-staff.co.za and submit your cv on our new database.

THE CANDIDATE FLASH
 

Executive Chef R 35 000.00 KZN - REF: MdT 003

This classically trained executive sous chef has had an exceptionally stable career path. She is poised for a senior role in a 4 to 5* kitchen. She is noted for her firm, no nonsense approach to management of a brigade of up to 35 chefs producing high quality service in both a la carte, table d’ hote and banqueting/ function environments. She is a strict hygienist, an excellent trainer and believes in a hands on approach - not pen pushing. She is currently based in Johannesburg but would like to secure a position in the Kwa Zulu Natal region. She would consider options in 5 * lodges or large hotels.
Contact Hotelstaff Mpumalanga on 013 744 3183 if you would like to consider this exceptional chef for your property.

Executive /Executive Sous Chef - Fine Dining Gauteng Only R24,000 REF :SFRH

This young chef really impresses! Many clients ask for passion and this young man has it !! He worked for a local hotel whilst finishing school to see if he would really like to be a chef.

The hotel owners were so impressed with his desire to do well they sponsored his Professional Cookery Diploma and let him continue his Apprenticeship at the hotel. It is a 5 * boutique hotel with a Swiss trained chef /owner. The candidate comments that he thinks he got the best training ever because the owner was so strict ! As he completed his training the owner needed a sous chef and felt he was ready for promotion already because he showed such reliability etc. The candidate stepped up to the plate and helped grow the award winning reputation of the hotel’s fine dining restaurant and wedding venue.
He has since helped open and run a fine dining restaurant as a head chef , at age 23 he has shown himself to be dedicated and very capable . He will happily look at an Executive sous chef position if it allows him some creative leeway.
To have the advantage of considering this dynamic chef for your team , please contact Shirley fake on 0822917801

5* International Quality Pastry Chef R9,000 open to relocation REF:SFMN

This delight young cheffete is a fully qualified Professional chef with a few years of Pastry under her belt. She has done high volume & fine dining work She has a good knowledge of bread baking from scratch too. She has a good experience of kosher baking as well
She can & does help in the main kitchen frequently so she is a strong all-rounder although her talents definitely lie in her pastry skills. She has recently held a junior sous chef’s position in a busy 5*environment (where her hours have been severely cut due to the nature of the business)
She is very happy to work as a chef de Partie again to get herself back into full time employment. Her availability is highly negotiable as she is currently employed on an hourly basis.

IF YOU NEED A TALENTED AND CREATIVE PASTRY CHEF THIS IS THE RIGHT CANDIDATE
Contact Johannesburg office on 082297801or shirleyf@hotel-staff.co.za

Sous Chef  R15 000 live in KZN/Eastern Cape/Gauteng - Ref: LMJL

This candidate has a passion for banqueting with experience in A ‘la Carte and Fine Dining. He has also run a very busy pass where he enjoys motivating and inspiring his team. He has worked his way up through the ranks with passion and an ability to adapt to any circumstance. He is computer literate in Word and Excel and is open to positions in the Eastern Cape and Kwa Zulu Natal. For R15 000, preferably with live in
If you are interested in this candidate contact james@hotel-staff.co.za or 041 368 1879

Chef de Partie - Pastry R 8 000.00 live in Open to Area REF; MdT 001

This classically trained and talented pastry chef who has had work experience abroad, is looking for a junior opportunity in an environment that is going to enhance her skills and grow her career in pastry. She is currently in Mpumalanga but will relocate to secure a great opportunity with a worthy company.
If this sounds like a candidate that could enhance your team or brigade please contact Hotelstaff Mpumalanga on 013 744 3183

Front Office Manager   R24000 - 27 000 Anywhere SA - Ref: VMJL

This candidate has experience in a number of busy hotels and specialises in front office operations.
He has worked in 4 and 5 star hotels of various sizes working his way upward through various front office positions
He is computer literate in Opera as well as Word and Excel and is open to positions in anywhere in SA. For R24- 27 000,
If you are interested in this candidate contact james@hotel-staff.co.za or 041 368 1879

Reservations Manager/ Sales & Marketing R 20 000.00 - GAUTENG only REF: MdT 004

This hospitality qualified candidate has had great exposure to reservations, front office, yielding, on line promotions, database management and operations. She is exceptionally savvy with web based marketing and computer systems. She has managed sales staff and reservation teams and is keen to secure a challenging role which will draw on her vast experience in these various fields.
If this talented candidate could enhance your reservation department and web based presence, please contact Hotelstaff Mpumalanga on 013 744 3183

Asst. GM/ GM  R 45000 - 55 000 Anywhere in SA       REF;  BPJL

This is an extremely knowledgeable Assistant GM . that has great experience in rooms division having worked in most departments in hotels, but focused on Front Office He is very hands on and loves working side by side with his team. He is someone that thrives on a challenge and excels at guest relations and problem solving. He is very organised with an exquisite eye for detail and comes highly recommended by his former employers and peers alike. He is ready to run a hotel on his own.
He is computer literate on Ms Word package and Opera. He is available with 4 weeks notice .He is currently in KZN but is willing to relocate anywhere in SA for R45000 - 55 000 a month
If you are interested in this candidate contact james@hotel-staff.co.za or 041 368 1879

EE - Assistant General Manager/ Lodge Manager R 22 000.00 live in Mpumalanga/ Limpopo Regions REF: MdT 002

This qualified and “journeyman trained” candidate comes highly recommended by his referees as an excellent manager of staff, skilled in food and beverage management and comfortable in 4 and 5 * environments with guests and staff alike. He is available for a career developmental opportunity with a company that will afford him growth and the path to his ultimate goal of general manager of an exceptional property.
If this reliable candidate looks like a manager you would like on your team, contact Hotelstaff Mpumalanga on 013 744 3183

Reservations manager/ Sales & Marketing R 20 000.00 - GAUTENG only REF: MdT 004

This hospitality qualified candidate has had great exposure to reservations, front office, yielding, on line promotions, database management and operations. She is exceptionally savvy with web based marketing and computer systems. She has managed sales staff and reservation teams and is keen to secure a challenging role which will draw on her vast experience in these various fields.
If this talented candidate could enhance your reservation department and web based presence, please contact Hotelstaff Mpumalanga on 013 744 3183

Executive Sous Chef - Fine Dining Gauteng Only R24,000 REF :SFRH

This young chef really impresses! Many clients ask for passion and this young man has it !! He worked for a local hotel whilst finishing school to see if he would really like to be a chef.

The hotel owners were so impressed with his desire to do well they sponsored his Professional Cookery Diploma and let him continue his Apprenticeship at the hotel. It is a 5 * boutique hotel with a Swiss trained chef /owner. The candidate comments that he thinks he got the best training ever because the owner was so strict ! As he completed his training the owner needed a sous chef and felt he was ready for promotion already because he showed such reliability etc. The candidate stepped up to the plate and helped grow the award winning reputation of the hotel’s fine dining restaurant and wedding venue.
He has since helped open and run a fine dining restaurant as a head chef, at age 23 he has shown himself to be dedicated and very capable. He will happily look at an Executive sous chef position if it allows him some creative leeway.
To have the advantage of considering this dynamic chef for your team , please contact Shirley fake on 0822917801

Front Office Supervisor Western Cape R 5500- 7000 live in REF PNMTC

This well-spoken and very presentable candidate has completed a Front of House and data capturing course. She has 4 year’ s experience in busy large 4* corporate hotels on the reception desk .She is a strong Night Auditor, having excellent computer skills on Opera, CLS and Micro and over 18 months experience in night audit .She is the go to person when new staff need training on the systems because she knows them so well.
She took time off to study palliative care but having worked for several months in an old age home she found it too depressing and would love to return to the Hospitality Industry .She is available immediately and able to relocate anywhere in the Western Cape.

 

KINDLY NOTE HOTELSTAFF JOHANNESBURG IS MOVING TEMPORARLY TO HILCRESTAVENUE BAIRGOWRIE. THE NUMBER REMAINS 011 782 3002 AND YOU CAN ALWAYS CONTACT SHIRLEY ON 082 291 7801


 Contact any of the offices at:
Johannesburg - Contact Shirley, Tel: 011 782 3002 - jhb@hotel-staff.co.za
Eastern Cape - Contact James, Tel: 041 368 1879 - james@hotel-staff.co.za
Mpumalanga - Contact Jacky / Mareli, Tel: 082 376 3630 - mareli@hotel-staff.co.za
KwaZulu Natal - Contact Heather, Tel: 066 089 2816 - heather@hotel-staff.co.za
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